Privacy Policy

1. Who We Are
A&J Heating and Air Conditioning (“we,” “us,” or “our”) is a heating and air conditioning contractor serving customers in our local service area.

2. Information We Collect
We may collect:
- Contact details (name, email, phone number, address)
- Service details (type of service requested, property type, preferred dates)
- Messages you send us (through forms, email, or phone)
- Billing details when you pay for services (handled through secure payment providers)

3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotes
- Schedule and provide HVAC services
- Send appointment reminders and service updates
- Improve our services and website
- Send occasional marketing messages (you can opt out at any time)

4. Cookies and Website Data
Our website may use cookies and similar technologies to:
- Help the site function properly
- Understand how visitors use our site
- Improve performance and user experience

You can usually control cookies through your browser settings.

5. Sharing Your Information
We do not sell your personal information.
We may share it with:
- Service providers who help us run our business (e.g., payment processors, email tools, website hosting)
- Professionals when required by law, regulation, or legal process

These parties are only allowed to use your information to perform services for us.

6. Data Security
We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no method of transmission or storage is 100% secure.

7. How Long We Keep Your Information
We keep your information only as long as needed to:
- Provide services
- Meet legal, tax, or accounting requirements
- Resolve disputes and enforce our agreements

8. Your Choices and Rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Ask us to correct or delete your information
- Opt out of marketing communications

To exercise these rights, contact us using the details below.

9. Third-Party Links
Our website may link to other sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

10. Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date.

12. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:

A&J Heating and Air Conditioning
Phone: (865) 556-6780
Email: info@aandjheatingandair.com

Last updated: May 20, 2024